COVID-19 Frequently Asked Questions (FAQ)
Below you will find answers to the most frequently ask questions about our operations during the COVID-19 pandemic. For more information on the City of Greeley’s response to COVID-19, please visit greeleygov.com/covid-19/greeleygov.com/covid-19. If you do not find what you’re looking for or still require assistance, please contact Jason Evenson., Cultural Affairs Manager.
Are safety measures in place during COVID-19 restrictions?
The team at the UCCC have been planning and preparing for the reopening of the UCCC with a focus on safety. The safety of the ticket holders, our volunteers, the performers, and the staff are all critically important to remain open. Here are the most important things we’re doing to ensure you are safe when you are attending performances during COVID19 restrictions:
- Through the ticketing process, contact tracing information on each ticket group is collected. In the case of identified – exposure with a suspected case of COVID-19, t this information will only be transferred to authorized health care authorities doing contact tracing.
- The UCCC has enhanced cleaning procedures in accordance with CDPHE and CDC recommendations.
- In 2020, the UCCC installed self-scanning ticket entry gates. The gates accept paper and electronic tickets. Below is a short video about using this new and exciting addition to our facility.
- Socially distanced markers are posted in the lobbies and on seats in the theatres. This will help maintain the required 6 foot spacing between all ticketed groups.
- Face coverings are required for all patrons, volunteers, staff, and performers while in the building. Performers are allowed, in some cases, to perform without face coverings if they maintain a distance of 25 feet from the audience.
- Hand sanitizer stations are strategically located throughout the lobbies.
- One way traffic patterns and dismissal by row are in place to reduce gathering and crowding in lobbies.
When is the UCCC open?
- The Ticket Office is open for phone sales only with modified hours of Tuesday through Friday 12-5 pm. Additional performance and ticket information can be found at UCStars.com.
- The theatre will open 30 minutes before a ticketed performances. Patrons will be asked to move directly to their seats to minimize gathering in the lobby spaces.
Why do I have to purchase my ticket ahead of time?
The State of Colorado requires all indoor events to collect contact tracing information. Collecting data on the day of the event would slow start times for performances. Additionally, City of Greeley policies limit staff contact with the general public during many of the COVID operation levels that performances are allowed- phone and web-based sales are the most efficient way for us to offer consistent service to the patrons of the UCCC.
I heard I have to park in a particular location and use a specific entry door, where do I find that?
During COVID-19 restrictions, the State guidance requires separate entrances and restrooms for each distinct ticketed area.
- Ticket holders in Monfort Concert Hall with seats on the first floor should park in the main UCCC parking lot or on the streets around the ticket office at 701 10th Ave. and enter through the ticket office doors. For a map, click here.
- Ticket holders in Monfort Concert Hall with seats on the second floor should park on the streets around the Recreation Center at 651 10th Ave. or in the lot at the Greeley Double Tree at Lincoln Park by Hilton and enter through the Recreation Center, then enter the UCCC lobby where they will be directed to the stairs or elevator. For a map, click here.
- Ticket holders in Hensel Phelps Theatre should park on the streets around the Recreation Center at 651 10th Ave. or in the lot at the Greeley Double Tree at Lincoln Park by Hilton and enter through the Recreation Center and use the elevator or Recreation Center Stairs to the second floor to access Hensel Phelps Theatre. For a map, click here.
Will I be required to wear a mask?
Yes, the City of Greeley requires a cloth face covering for entry and for your entire stay in the facility. The mask must fit tightly over your nose and mouth.
This requirement is a part of the ticket policies during COVID-19 restrictions, and is a condition of the contract created in the purchase transaction.
Plexiglass face shields do not qualify under state or city guidelines.
The UCCC Backstage Stars have generously provided face coverings, free of charge, at the entrances if you forget yours.
I bought a ticket to a show and now I feel sick, what should I do?
During COVID-19, the UCCC has modified its refund policy to allow refunds if you or anyone in your group is experiencing any COVID-19 symptoms.
Contact the ticket office at (970) 356-5000 or email firstname.lastname@example.org and we will process a full refund promptly.
Please do not come to the theatre if you answer “yes” to any of the following questions:
- Do you have a fever of 100.4°f or higher?
- Are you experiencing a runny nose or sneezing, cough, sore throat, diarrhea, nausea or vomiting? (Not related to other health conditions, i.e., known allergies, chronic illness, etc.)
- Are you experiencing shortness of breath? (Not related to other health conditions, i.e., known allergies, chronic illness, etc.)
- Have you experienced an ‘exposure’ or have you been in ‘close contact’ with anyone experiencing the symptoms described above or who is suspected to have/diagnosed with COVID-19? (This would include, but is not limited to, family members, household members, or others who may have prolonged, unprotected contact with.
I miss the Broadway shows and touring concerts. Why are there no large Union Colony Civic Center performances happening?
Current COVID-19 restrictions by the state limit the number of patrons we are allowed to sit within each level in the theatre. Due to this limited seating capacity, the UCCC is not able to recover a reasonable percentage of the costs associated with bringing in national tours.